Perpustakaan Terpadu

Kepuasan pasien adalah perasaan senang atau kecewa seorang pasien yang muncul setelah membandingkan antara kesan terhadap hasil dan harapan-harapannya. Apabila hasil yang dirasakan pasien sama atau melebihi harapannya, maka akan timbul perasaan puas dan begitu pula sebaliknya. Tujuan dari penelitian ini yaitu untuk mengetahui tingkat kepuasan pasien peserta JKN rawat jalan terhadap pelayanan farmasi Puskesmas Guntur 1 Kabupaten Demak. Metode yang digunakan yaitu penelitian deskriptif kuantitatif. Objek penelitian ini yaitu 95 responden dari peserta JKN yang mendapat pelayanan farmasi di Puskesmas Guntur 1 Kabupaten Demak. Teknik pengumpulan data dilakukan dengan cara mengisi kuesioner. Hasil penelitian tingkat kepuasan pasien peserta JKN rawat jalan terhadap pelayanan farmasi Puskesmas Guntur 1 Kabupaten Demak dengan lima dimensi yaitu Reliability pasien puas (97,9%), Responsiveness pasien puas (92,6%), Assurance pasien puas (94,7%), Emphaty pasien puas (95,8%), Tangible pasien puas (96,8%). Kesimpulan dari penelitian ini mayoritas pasien merasa puas terhadap pelayanan farmasi di Puskesmas Guntur 1 Kabupaten Demak. Berdasarkan hasil penelitian, Puskesmas Guntur 1 Kabupaten Demak dapat mempertahankan dan meningkatkan pelayanan yang diberikan kepada pasien.

Patient satisfaction is the feeling of pleasure or disappointment a patient comes after compare between impressions against results and expectations. If that result feel the patient equals or exceeds his expectations, a feeling of satisfaction will arise and vice versa. The purpose of this study is to determine the level satisfaction of outpatient JKN participant patients with Guntur Health Center pharmacy services 1 Demak Regency. The method used is descriptive quantitative research. The object of this study was 95 respondents from JKN participants who received services pharmacy at Guntur 1 Health Center, Demak Regency. Data collection techniques were carried out by filling out a questionnaire. The results of the research on the satisfaction level of JKN participant patients outpatient care for pharmacy services at Guntur 1 Health Center, Demak Regency with Five dimensions, namely Reliability, satisfied patients (97.9%), Responsiveness of satisfied patients (92.6%), Assurance of the patient is satisfied (94.7%), Emphaty of the patient is satisfied (95.8%), Tangible of the patient is satisfied (96.8%). The conclusion of this study that the majority of patients were satisfied with the service pharmacy at Guntur 1 Health Center, Demak Regency. Based on the research results, Guntur 1 Health Center in Demak Regency can maintain and improve services provided to patients.