Perpustakaan Terpadu

Kualitas Standar petugas dapat berupa kecermatan petugas dalam melayani pelanggan. Petugas mempunyai keahlian dalam menggunakan alat bantu dalam proses pelayanan. Petugas dapat merespon dan peduli pada pendonor. Petugas dapat melakukan pelayanan dengan cepat, tepat, dan cermat serta membuat pendonor nyaman saat pengambilan darah. Pendonor mempunyai minat untuk mendonorkan darah secara sukarela. Penelitian ini dilakukan dengan menggunakan metode penelitian korelasi atau hubungan. Sampel penelitian adalah pendonor yang berjumlah 85 orang dan 5 petugas pengambil darah. Hubungan kualitas pelayanan petugas pengambil darah dengan minat donor darah diperoleh hasil sebagian besar pendonor menyatakan sikap petugas pengambil darah sudah baik. Sebagian besar pendonor menyatakan bahwa berminat mendonorkan darahnya kembali karena sikap petugas pengambil darah. Hasil statistik menggunakan Chi Square menunjukkan bahwa ada hubungan antara kualitas pelayanan petugas pengambil darah dengan minat donor darah. Saran dari penelitian ini adalah petugas pengambil darah diharapkan dapat terus mempertahankan pelayanan agar selalu baik. Kata Kunci: Kualitas Petugas, Minat Donor

Standard Quality of officers can be in the form of accuracy of officers in serving customers. Officers have expertise in using assistive devices in the service process. Officers can respond and care for donors. Officers can perform services quickly, precisely, and carefully and make donors comfortable when taking blood. Donors have an interest in donating blood voluntarily. This research was conducted using correlation or relationship research methods. The study samples were 85 donors and 5 blood drawers. The relationship between the quality of service of blood collection officers and the interest in blood donation was obtained as a result of most donors stating that the attitude of blood collection officers was good. Most donors stated that they were interested in donating blood back because of the attitude of the blood collection officer. Statistical results using Chi Square show that there is a relationship between the quality of service of blood collection officers and the interest in blood donations. The suggestion from this study is that blood collection officers are expected to continue to maintain good service. Keywords: Officer Quality, Donor Interest