Perpustakaan Terpadu

Banyak masyarakat yang ingin sukarela mendonorkan darahnya, hanya saja mereka mempertanyakan kualitas pelayanan donor darah. Persedian darah UDD PMI yang menipis hal ini disebabkan semakin tingginya kebutuhan darah dan minimnya pendonor. Kurangnya minat masyarakat dalam mendonorkan darah dapat dipicu dengan rasa kurang nyaman saat mendonorkan darah. Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pendonor darah sukerela terhadap pelayanan donor darah di UDD PMI Kota Kediri. Desain/rancangan penelitian ini menggunakan metode deskriptif. Tingkat kepuasan pendonor terhadap dimensi pelayanan reability (kehandalan) didapatkan nilai rata-rata tertinggi yaitu sangat puas dengan rata-rata presentase 88%. Distribusi frekuensi tingkat kepuasan pendonor terhadap dimensi pelayanan responsiveness (daya tanggap) didapatkan nilai rata-rata tertinggi yaitu sangat puas dengan rata-rata presentase 89%. Gambaran tingkat kepuasan pendonor secara keseluruhan didapatkan nilai rata-rata tertinggi yaitu sangat puas dengan rata-rata presentase 86%. Dari aspek reability sudah berpendapat sangat puas. Dari aspek responsiveness sudah berpendapat sangat puas. Dari keseluruhan aspek pelayanan berpendapat sangat puas. Kata Kunci : Pendonor sukarela, Pelayanan, Tingkat Kepuasan

Many people want to voluntarily donate their blood, but they question the quality of blood donation services. PMI's UDD blood supply is depleting, this is due to the increasing need for blood and the lack of donors. The lack of public interest in donating blood can be triggered by feeling uncomfortable when donating blood. This study aims to determine the level of satisfaction of voluntary blood donors with blood donor services at UDD PMI Kediri City. The design/design of this research uses descriptive method. The level of donor satisfaction on the dimension of service reliability (reliability) obtained the highest average value, namely very satisfied with an average percentage of 88%. The distribution of the frequency of donor satisfaction levels on the dimensions of responsiveness services (responsiveness) obtained the highest average value, namely very satisfied with an average percentage of 89%. An overview of the level of donor satisfaction as a whole obtained the highest average value, namely very satisfied with an average percentage of 86%. From the reliability aspect, I am very satisfied. From the responsiveness aspect, I am very satisfied. From all aspects of service, the opinion is very satisfied. Keywords: Voluntary donors, Service, Satisfaction Level