Perpustakaan Terpadu

Pandemi Covid-19 berdampak meningkatnya jumlah kematian pasien Covid-19. Pemenuhan ketersediaan plasma konvalesen sebagai terapi tambahan sangat diperlukan dengan meningkatkan kepuasan dan kepercayaan pendonor plasma konvalesen. Desain penelitian adalah deskriptif menggunakan metode survei. Sampel penelitian adalah pendonor plasma konvalesen di UTD PMI Kota Malang sebanyak 20 responden. Pengambilan sampel menggunakan teknik accidental sampling. Hasil analisis tingkat kepuasan pendonor mengenai kinerja pelayanan tertinggi adalah unsur waktu pelayanan serta perilaku pelaksanaan dengan nilai 3,90. Sementara, unsur terendah adalah persyaratan serta sarana dan prasarana dengan nilai 3,75. Kesimpulannya yaitu tingkat kepuasan berdasarkan skor Indeks Kepuasan Masyarakat di UTD PMI Kota Malang, sebesar 94,88 dengan kategori kinerja unit pelayanan “Sangat Baik” dan mutu pelayanan “A”. Pelayanan darah di UTD PMI Kota Malang memiliki kualitas sangat baik sehingga pendonor memberikan tingkat kepercayaan yang tinggi. Penelitian ini menyarankan sebaiknya meningkatkan seluruh unsur pelayanan terutama persyaratan pelayanan maupun sarana dan prasarana di UTD PMI Kota Malang.

The Covid-19 pandemic has resulted in an increase in the number of deaths of Covid-19 patients. Fulfillment of the availability of convalescent plasma as an adjunct therapy is very necessary by increasing the satisfaction and trust of convalescent plasma donors. The research design is descriptive using a survey method. The research sample was convalescent plasma donors in UTD PMI Malang City as many as 20 respondents. Sampling using accidental sampling technique. The results of the analysis of the level of donor satisfaction regarding the highest service performance are the elements of service time and implementation behavior with a value of 3.90. Meanwhile, the lowest element is requirements and facilities and infrastructure with a value of 3.75. The conclusion is that the level of satisfaction based on the Community Satisfaction Index score in UTD PMI Malang City is 94.88 with the category of service unit performance "Excellent" and service quality "A". Blood services in UTD PMI Malang City have excellent quality so that donors provide a high level of trust. This study suggests that it is better to improve all service elements, especially service requirements and facilities and infrastructure in UTD PMI Malang City.